Track your order

Orders are normally shipped within 1 to 2 business days. For a pre-order, the date shown on the product page during your purchase or in your confirmation email applies. As soon as your package is on its way, you will receive a shipping confirmation with a tracking link. Delivery then takes an average of 1 to 2 business days within the Netherlands and 3 to 5 business days to Germany. During busy periods (promotions, holidays), it may take a little longer.

Your order will be shipped with full tracking. As soon as your package leaves our warehouse, you will receive an email with your tracking number, allowing you to follow the delivery closely.

No worries — it can take up to 24 hours after you receive the shipping confirmation for your package to be scanned and tracking to become active. Still no update after 24 hours? Contact us and we’ll check it for you.

Sometimes a package isn’t scanned at every step - especially on weekends or during busy periods - even though it is still on its way. Has your tracking not been updated after 3 business days? Then email your order number to info@samako.nl, and we’ll look into it.

Most orders arrive within the expected timeframe, but delays can occur (due to weather, busy periods, or the carrier). Has the expected delivery date already passed by a few business days? Then please contact us, and we'll look into it right away.

How frustrating! This usually resolves itself within 24 hours. First, please check:

• whether a housemate or neighbor accepted the package;
• whether there is a message about a pickup point or alternative delivery location;
• safe places such as by the front door, in the shed, or in the mailbox.

Still nothing after 24 hours? Email info@samako.nl with your order number, and we’ll look into it for you right away.

Has your order not been shipped yet? We may still be able to change the address - email info@samako.nl as soon as possible with your order number. If the package is already on its way, we can no longer change the address, but via the track & trace link, you can often choose a pickup point or redirect the delivery yourself.

If an item is (partly) on backorder, we will hold your order until everything is in stock and then ship the complete order all at once. Would you like to receive the products that are already in stock? Then email info@samako.nl and we will arrange it for you. You can find the expected date in your order confirmation or in the email we sent you about this.

How unfortunate! Take a few photos of the damaged packaging and the product, and send them as soon as possible after receipt to info@samako.nl along with your order number. We’ll quickly arrange a replacement or refund.

Not completely satisfied? You can return your order within 30 days of receipt, so feel free to try the product first. The only condition is that you return it in its original packaging. Please note: sprays and other sealed cleaning products and liquids cannot be returned for hygiene reasons once the seal has been broken. Start your return through our returns portal; you will then receive the return instructions. Once we have received and inspected your return, we usually process your refund within 24 to 72 hours.

Would you like to request a copy of your invoice? Send an email with your order number to info@samako.nl, and we’ll send it to you.