Orders are normally shipped within 1 to 2 business days.

For pre-orders, the date shown on the product page at the time of purchase (or in your confirmation email) applies.

Once your parcel is on its way, you'll receive a shipping confirmation with a tracking link. Delivery then takes on average 1 to 2 business days within the Netherlands and 3 to 5 business days to Germany. During busy periods (sales, holidays) it may take a little longer.

Your order ships fully trackable. As soon as your parcel leaves our warehouse, you'll receive an email with your tracking number so you can follow every step.

So sorry about that! This usually sorts itself out within 24 hours. Please first check:

• whether a housemate or neighbour accepted the parcel;
• for a note about a pickup point or alternative delivery location;
• safe spots such as your porch, shed or mailbox.

Still nothing after 24 hours? Email info@samako.nl with your order number and we'll look into it right away.

Not completely satisfied? You can return your order within 30 days of receipt, so feel free to try the product first. The only condition is that you return it in its original packaging.

Please note: sprays and other sealed cleaning agents and liquids cannot be returned for hygiene reasons once the seal has been broken.

Start your return via our returns portal and you'll receive the return instructions. Once we've received and checked your return, we usually process your refund within 24 to 72 hours.

No worries — it can take up to 24 hours after you receive your shipping confirmation before your parcel is scanned and tracking becomes active.

Still no update after 24 hours? Get in touch and we'll check for you.

Sometimes a parcel isn't scanned at every step — especially over weekends or busy periods — even though it's still moving.

If your tracking hasn't updated in 3 business days, email your order number to info@samako.nl and we'll look into it.

Most orders arrive within the estimated time, but delays can happen (weather, peak periods, the carrier).

Is your order not yet delivered after 5 business days? Get in touch and we'll chase it up straight away.

If your order hasn't shipped yet, we may still be able to update the address — email info@samako.nl as soon as possible with your order number.

Once your parcel is on its way we can't change it, but via the tracking link you can often choose a pickup point or redirect the delivery yourself.

If an item is (partly) on backorder, we hold your order until everything is in stock and then ship the complete order in one go.

Would you like to receive the items that are already in stock sooner? Email info@samako.nl and we'll arrange it for you. You'll find the expected date in your order confirmation or in the email we sent you about it.

So sorry! Please take a few photos of the damaged packaging and the product and send them as soon as possible after receipt to info@samako.nl with your order number.

We'll quickly arrange a replacement, compensation or return.

Would you like a copy of your invoice? Send a quick email with your order number to info@samako.nl and we'll send it to you.