Frequently asked questions
Great to see you here! We understand that you may be hesitant to place an order and want to be sure about shipping and returns. Don't worry, we'll make it as easy as possible for you!
Not completely satisfied? No problem! You can simply return your item—even if you have used it. We want you to shop with peace of mind. Below, we'll answer all your questions so you know exactly where you stand.
What currency are the prices displayed in on the site?
All prices are in EUROS.
I have just placed an order. When will it be shipped?
We do our best to ship items as quickly as possible. The following generally applies:
- Netherlands/Belgium: Orders placed before 11:00 p.m. are shipped the next business day.
- Germany: Delivered within 2–3 business days.
- The rest of Europe: Delivered within 3–5 business days.
Please note: Shipments are made only on business days. No orders are shipped over the weekend.
I’m not in love with my order—can it be returned? What if there’s a problem?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You must return it at your own expense. Once we have received the product, we will refund the full amount of your original purchase.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order free of charge! You must cancel your order before it is shipped. If the item has already been shipped, use our simple returns system to receive a full refund.
I entered the wrong address. What should I do now?
If you made a spelling mistake or an incorrect address was filled in automatically, simply reply to the order confirmation email and confirm it. Once you have checked again that the address provided is incorrect, you can notify us by email at info@samako.nl. If the address provided is incorrect, we can change it to the correct address within 24 hours. No refunds will be issued after 24 hours have passed since the incorrect submission.
Where can I see the status of my order?
You can do that through our tracking portal.
I have a question that hasn’t been answered. Could you please help me?
Absolutely! We’re here to help you make your home beautiful! Just send us an email at info@samako.nl, and we’ll be happy to assist you further.
We receive a large number of emails. If you want to receive a quick response, please include your order number and clearly describe the problem. Thank you.
