Frequently asked questions
Find answers to questions about ordering, shipping and returns.
Not completely satisfied? No problem! You can simply return your item—even if you have used it. We want you to shop with peace of mind. Below, we'll answer all your questions so you know exactly where you stand.
Which currency are prices shown in?
All prices are in EUROS.
I have just placed an order. When will it be shipped?
We do our best to ship items as quickly as possible. The following generally applies:
- Netherlands/Belgium: Orders placed before 11:00 p.m. are shipped the next business day.
- Germany: Delivered within 2–3 business days.
- The rest of Europe: Delivered within 3–5 business days.
Please note: Shipments are made only on business days. No orders are shipped over the weekend.
Can I return my order? What if an item is faulty?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You must return it at your own expense. Once we have received the product, we will refund the full amount of your original purchase.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order free of charge! You must cancel your order before it is shipped. If the item has already been shipped, use our simple returns system to receive a full refund.
I entered the wrong address. What should I do now?
If you made a spelling mistake or an incorrect address was filled in automatically, simply reply to the order confirmation email and confirm it. Once you have checked again that the address provided is incorrect, you can notify us by email at info@samako.nl. If the address provided is incorrect, we can change it to the correct address within 24 hours. No refunds will be issued more than 24 hours after an incorrect submission.
How can I track my order?
You can do that through our tracking portal.
Still need help?
Need help? Email info@samako.nl and we’ll be happy to help.
Please include your order number and a brief description of the issue so we can help you faster.
