Privacy Policy
This privacy policy describes how Samako (the "Site", "we", "us", or "our") collects, uses, and discloses your personal data when you visit, use, or make a purchase on samako.nl (the "Site") or otherwise communicate with us (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.
Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your data as described in this Privacy Policy. If you do not agree with this privacy policy, do not use or access any of the Services.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "Last updated" date, and take any other steps required by applicable law.
How we collect and use your personal data
To provide the Services, we collect personal information about you from various sources, as outlined below, and have also collected it over the past 12 months. The information we collect and use varies depending on how you communicate with us.
In addition to the specific use outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with all applicable legal obligations, enforce applicable service terms, and to improve the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term ‘personal information,’ we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include the following:
Basic contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, and security questions.
Store information, including the items you view, place in your shopping cart, or add to your wishlist.
Customer support information, including the information you wish to include in communications with us, for example when you send a message through the Services.
For some features of the Services, you may need to provide us directly with certain information about yourself. You may choose not to provide this information, but if you do, you may not be able to use or access these features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our site and services, such as Shopify.
Our payment processors, who collect payment data (for example, bank account, credit card, or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we obtain from third parties is handled in accordance with this privacy policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. See the section below, Third-party websites and links, for more information.
How we use your personal data
- Providing products and services. We use your personal data to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges, and to enable you to post reviews.
Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the Services and advertisements on our Site and other websites.
Security and fraud prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been hacked, please contact us immediately.
Communicating with you. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in relation to supporting our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertisements on our site and other websites.
Most browsers accept cookies automatically by default, but you can choose to set your browser to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to not work properly or no longer be available. Additionally, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal data to third parties for legitimate purposes covered by this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide services to you and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy statements.
When you instruct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example to send you products or through your use of social media widgets or login integrations, with your permission.
With our subsidiaries or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated with *) about users for the purposes outlined above in 'How we collect and use your personal data' and 'How we disclose personal data':
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information to infer characteristics about you.
In the past 12 months, we have “sold” and “shared” personal data (as those terms are defined in applicable law) for the purpose of advertising and marketing activities, as follows.
| Categories of personal information | Categories of recipients |
|---|---|
| Identification data such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as data about purchased products or services and store information | Business and marketing partners |
| Internet or other similar network activity, such as usage data | Business and marketing partners |
User-generated content
The Services allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public section of the Services, that content is public and accessible to everyone.
We have no control over who has access to the information you make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-party websites and links
Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation regarding its use by us or by a third party. The inclusion of such links does not by itself imply endorsement of the content on such platforms or their owners or operators, except as stated on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16 years old (as those terms are defined in applicable law).
Security and retention of your data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, it is possible that any information you send to us is not secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may refuse your request as permitted by law.
- Right to access/know. You may have the right to request access to the personal information we hold about you, including details regarding the ways we use and share your information.
Right to deletion. You may have the right to request that we delete the personal information we hold about you.
Right to correction. You may have the right to request that we correct inaccurate personal data we hold about you.
Right to portability. Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
Right to opt out of sale, sharing, or targeted advertising. You may have the right to instruct us not to ‘sell’ or ‘share’ your personal data, or to opt out of the processing of your personal data for purposes considered ‘targeted advertising,’ as defined under applicable privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the site.
Right to limit the use and disclosure of sensitive personal information and/or opt out. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to what is necessary to perform the Services or deliver goods reasonably expected by an average individual.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data.
Withdrawal of consent: When we rely on consent to process your personal data, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
Manage communication preferences: We may send you promotional emails, and you can unsubscribe from receiving these at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You may exercise any of these rights as indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.
We use Shopify's advertising services, such as Shopify Audiences, to personalize the ads you see on third-party websites. To prevent Shopify merchants using these advertising services from using your personal data for such services, please visit https://privacy.shopify.com/en.
Complaints
If you have complaints about the way we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to file your complaint with your local data protection authority.
International users
Please note that we may transfer, store, and process your personal data outside the country in which you live, including the United States. Your personal data is also processed by staff and external service providers and partners in these countries.
If we transfer your personal data outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, if applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy, or if you want to exercise any of the rights available to you, you can email us at info@samako.nl.
In the context of the applicable data protection legislation, we are the data controller of your personal data.
Do you want to return or exchange your item?
Click on the link below and you will be redirected to our return portal.
