Privacy Policy
This privacy policy describes how Samako (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on samako.nl (the " Site") or otherwise interact with us (collectively, the "Services"). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected under this Privacy Policy.
Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this privacy policy, please do not use or access any of the Services.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect personal information about you from various sources as set out below and have collected it over the past 12 months. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to provide the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you provide to us directly through our Services may include:
Basic contact information, including your name, address, telephone number and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, telephone number.
Account information, including your username, password, and security questions.
Store information, including the items you view, add to your cart, or add to your wish list.
Customer support information, including the information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but if you do, you may not be able to use or access these features.
Information we collect via cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our site and services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment, fulfill your orders and provide you with the products or services you request, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons , software developer kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this privacy policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. See the section below, Third Party Websites and Links, for more information.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, to facilitate any returns and exchanges, and to enable you to post reviews.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been hacked, please contact us immediately.
Communicate with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to respond to you, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to better understand user interactions with the Services (in our legitimate interests to administer the Services, improve and optimize). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertisements on our site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes covered by this Privacy Policy. Such circumstances may include:
With suppliers or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you direct, request or otherwise consent to us disclosing certain information to third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
With our subsidiaries or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a corporate transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services , our rights and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information (marked *) about users in the last 12 months for the purposes set out above in 'How we collect and use your personal data' and 'How we disclose personal data'" :
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information for the purpose of conducting advertising and marketing activities in the last 12 months as follows.
| Category of personal information | Categories of recipients |
|---|---|
| Identification information such as basic contact information and certain order and account information | Business and marketing partners |
| Commercial information such as data about purchased products or services and store information | Business and marketing partners |
| Internet or other similar network activity, such as usage data | Business and marketing partners |
User Generated Content
The Services allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, such content is public and accessible by anyone.
We do not control who has access to the information you make available to others, and cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third party websites and links
Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated or operated by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on such sites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to usage by us or by a third party. The inclusion of such links does not, by itself, imply an endorsement of the content on such platforms or of their owners or operators, except as stated on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of persons under the age of 16.
Security and retention of your data
Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to service your account, provide the Services, comply with legal obligations, resolve disputes, or other applicable contracts and policies. to force.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may deny your request, as permitted by law.
- Right to access/know. You may have the right to request access to the personal information we hold about you, including details regarding the ways we use and share your information.
Right to delete. You may have the right to request that we delete the personal information we hold about you.
Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right of portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
Right to opt out of sales, sharing or targeted advertising. You may have the right to instruct us not to "sell" or "share" your personal information, or to opt-out of processing your personal information for purposes that are considered "targeted advertising" as defined in the applicable privacy legislation. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt-out of the "sales" or "sharing" information for the device and browser you use to visit the site.
Right to restrict and/or opt-out of use and disclosure of sensitive personal information. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to that which is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data.
Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
Manage communications preferences: We may send you promotional emails, and you can unsubscribe from receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You may exercise any of these rights as indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting any such request from an agent, we will require the agent to provide evidence that you have authorized it to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's advertising services, such as Shopify Audiences, to personalize the ads you see on third-party websites. To prevent Shopify merchants who use these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have any complaints about the way we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint submit to your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside the country in which you reside, including the United States. Your personal data is also processed by staff and external service providers and partners in these countries.
If we transfer your personal data outside Europe, we will rely on recognized transfer mechanisms such as the European Commission Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where relevant, unless the data transfer is to a country. which has been determined to provide an adequate level of protection.
Webwinkelkeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide services, and we have given WebwinkelKeur permission to do so. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.
Contact
If you have any questions about our privacy practices or this privacy policy, or would like to exercise any of the rights available to you, please call or email us at info@samako.nl or contact us at Parelweg 11, 1812 RS Alkmaar, Netherlands.
For the purposes of applicable data protection law, we are the data controller of your personal data.
Do you want to return or exchange your item?
Click on the link below and you will be redirected to our returns portal.