Privacy Policy
This Privacy Policy describes how Samako (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our services at samako.nl (the "Site") or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the website, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal data
To provide the Services, we collect personal information about you from various sources, as outlined below, and have collected it over the past 12 months. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide directly to us through our Services may include:
Basic contact information, including your name, address, telephone number and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, and security questions.
Store information, including the items you view, add to your cart, or add to your wish list.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but if you do, you may not be able to use or access these features.
Information we collect through cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our site and services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment, fulfil your orders and provide you with the products or services you request, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we obtain from third parties is handled in accordance with this privacy policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of third parties. See the section below, Third-Party Websites and Links, for more information.
How we use your personal data
- Providing products and services. We use your personal information to provide you with the Services and to perform our contract with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, arrange for shipping, facilitate any returns or exchanges, and enable you to leave reviews.
Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use relating to supporting our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics, and to better understand user interactions with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes covered by this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you direct, request, or otherwise authorize us to disclose certain information to third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.
With our subsidiaries or otherwise within our group of companies, in our legitimate interests to run a successful business.
In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users, or others.
We have disclosed the following categories of personal information and sensitive personal information (marked with *) about users during the past 12 months for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information (as defined in applicable law) for the purpose of conducting advertising and marketing activities over the past 12 months, as follows.
| Category of personal information | Categories of recipients |
|---|---|
| Identification information such as basic contact information and certain order and account information | Business and marketing partners |
| Commercial information such as details of purchased products or services and store information | Business and marketing partners |
| Internet or other similar network activity, such as usage data | Business and marketing partners |
User-generated content
The Services allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be publicly available and accessible to everyone.
We have no control over who has access to the information you make available to others, and we cannot guarantee that parties who do have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third party websites and links
Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information contained therein. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation to their use by us or any third party. The inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as noted on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) any personal information of individuals under the age of 16.
Security and storage of your data
Please remember that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you transmit to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases, we may deny your request, as permitted by law.
- Right to access/know. You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to erasure. You may have the right to request that we erase the personal information we hold about you.
Right to rectification. You may have the right to request that we correct any inaccurate personal data we hold about you.
Right to portability. Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. You may have the right to instruct us not to "sell" or "share" your personal information, or to opt out of the processing of your personal information for purposes considered "targeted advertising" as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
Right to limit and/or opt out of the use and disclosure of sensitive personal information. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data.
Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
Managing your communication preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you've placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
We use Shopify advertising services, such as Shopify Audiences, to personalize the ads you see on third-party websites. To opt out of having Shopify merchants who use these advertising services use your personal data for such services, visit https://privacy.shopify.com/en.
Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority.
International users
Please note that we may transfer, store, and process your personal data outside your country of residence, including the United States. Your personal data will also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, where relevant, unless the data transfer is to a country deemed to provide an adequate level of protection.
Webshop quality mark
We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@samako.nl.
For the purposes of applicable data protection law, we are the data controller of your personal data.
Do you want to return or exchange your item?
Click on the link below and you will be redirected to our returns portal.
