Shipping & Returns

Great that you’re taking a look here! We understand that you may be hesitant to place an order and want to be sure about shipping and returns. Don’t worry, we make it as easy as possible for you!

Not completely satisfied? No problem! You can simply return your item – even if you have used it. We want you to shop with peace of mind. Below, we answer all your questions so you know exactly what to expect.


Shipping

  • Netherlands/Belgium: Orders placed before 23:00 = shipped the next working day.
  • Germany: Delivered within 2–3 working days.
  • The rest of Europe: Delivered within 3–5 working days.

After placing your order, you will immediately receive a confirmation email. As soon as your order has been packed and is ready for shipment, we will send you a Track & Trace code, so you can see exactly when your package will be delivered. Track & Trace will keep you informed of any delays.

  • Shipping is free for orders from €50.
  • For orders below this amount, shipping costs are €6.75.

Your order will be delivered by PostNL or DHL. If you work during the day, delivery will take place later, so you can always accept the package.

View our tracking portal here to stay fully informed about the status of your order.

 

Returns

We believe it is important that you can experience the quality of Samako for yourself. We stand fully behind our products, which is why you may use them for 30 days.

Still not satisfied? No problem, you can simply return the item – regardless of whether it has been used – via our returns portal.

Here, you can easily register your return and receive a return label. Return shipping costs are your responsibility. Unfortunately, returns that have not been registered in advance cannot be processed.

Returning a defective item 

Would you like to return or exchange an item because it is defective? Please send an email to info@samako.nl, and our staff will be happy to assist you. In some cases, a defective device does not need to be returned.

If you have any questions about returns, you can always contact us via info@samako.nl.

 

Exceptions to the right of withdrawal

The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. This applies in particular to cleaning products and liquids.

 

Damage and problems upon delivery

Check your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can resolve the issue for you right away.


Refunds

We will notify you as soon as we have received your return and inform you about the refund. If approved, you will be automatically refunded via the original payment method within 7 working days. Please note that it may take some time for your bank or credit card company to process and post the refund.


If more than 7 working days have passed since we approved your return, please contact us via info@samako.nl