Shipping & Returns

Shipping and returns Find delivery information and return instructions below.

Not completely satisfied? You can return your item, even if you have used it. Read the conditions below to find out how.


Shipping

  • Netherlands/Belgium: Orders placed by 23:00 = shipped the next working day.
  • Germany: Delivered within 2-3 working days.
  • The rest of Europe: Delivered within 3-5 working days.

You’ll receive a confirmation email immediately after ordering. Once your order is packed and ready to ship, we’ll send a tracking code with delivery updates and any delays.

  • Shipping is free from €50.
  • For orders below this amount, shipping costs are €6.75.

Your order will be delivered by PostNL or DHL. If you work during the day, delivery will take place later, so you can always accept the parcel.

View our tracking portal here to stay fully informed about the status of your order.

Returns

We believe it is important that you can experience the quality of Samako for yourself. We stand fully behind our products, which is why you may use them for 30 days.

Still not satisfied? No problem, you can simply return the item - regardless of whether it has been used - via our returns portal.

Register your return through the portal to receive a return label. You are responsible for return shipping costs. We cannot process returns that have not been registered in advance.

Returning a defective item 

Would you like to return or exchange an item because it is defective? Please send an email to info@samako.nl, and our staff will be happy to assist you. In some cases, a defective device does not need to be returned.

If you have any questions about returns, you can always contact us at info@samako.nl.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to sealed goods that are unsuitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. This applies in particular to cleaning products and liquids.

Damage and problems upon delivery

Check your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can resolve the issue for you right away.


Refunds

We will notify you as soon as we have received your return shipment and inform you about the refund. If approved, you will automatically receive a refund via the original payment method within 7 working days. Please note that it may take some time for your bank or credit card company to process and post the refund.


If more than 7 working days have passed since we approved your return, please contact us at info@samako.nl