What is the warranty on my item?
We offer a standard factory warranty of 2 years.
Which payment method can I use?
- Ideal
- Apple Pay
- PayPal
- Bancontact
- Klarna - Pay Later (without interest)
- Klarna - Pay in 3 (interest-free) installments
- Credit Card - Visa, Maestro, American Express
Within how long can I return an item?
You have 14 days to reconsider from the moment you receive your order. Within this period, you can indicate that you want to return the product without giving a reason. After this notification, you have another 14 days to actually send the product back.
How long does it take before I receive my order?
- Netherlands/Belgium: Ordered before 23:00 = shipped the next working day.
- Germany: Delivered within 2-3 working days.
- The rest of Europe: Delivered within 3-5 working days.
My item is defective, what should I do?
No panic, we will make sure that a new copy is sent to you immediately.
How can I contact customer service?
Our customer service is always ready to assist you. You can contact us via email at service@samako.nl or send a message to: 0626508815

