What is the warranty on my item?
We offer a standard 2-year manufacturer's warranty.
Which payment method can I use?
- Ideal
- ApplePay
- PayPal
- Bancontact
- Klarna - Pay Later (interest-free)
- Klarna - Pay in 3 (interest-free) installments
- Credit card - Visa, Maestro, American Express
How long can I return an item?
You have a 14-day reflection period from the moment you receive your order. Within this period, you can indicate that you want to return without giving a reason. After this notification, you will have another 14 days to actually return the product.
How long will it take to receive my order?
- Netherlands/Belgium : Ordered before 10pm = delivered the next business day.
- Germany : Delivered within 1-2 working days.
- The rest of Europe : Within Delivered within 2-3 business days.
My item is defective, what should I do?
Don't panic, we'll make sure a new copy comes your way right away.
How can I contact customer service?
Our customer service is always there for you. You can contact us by email at service@samako.nl or send a message to: 0626508815