What is the warranty on my item?
We apply a standard factory warranty of 2 years.
Which payment method can I use?
- Ideal
- ApplePay
- PayPal
- Bancontact
- Klarna - Pay Later (without interest)
- Klarna - Pay in 3 (interest-free) installments
- Credit card - Visa, Maestro, American Express
Within how long can I return an item?
You have 14 days to reconsider from the moment you receive your order. Within this period, you can indicate that you want to return the item without giving a reason. After this notification, you have another 14 days to actually send the product back.
How long does it take before I receive my order?
- Netherlands/Belgium: Ordered before 23:00 = shipped the next working day.
- Germany: Delivered within 2-3 working days.
- The rest of Europe: Delivered within 3-5 working days.
My item is broken, what should I do?
No need to worry, we will make sure a new copy is sent your way right away.
How can I contact customer service?
Our customer service is always ready to help you. You can contact us by email at service@samako.nl or send a message to: 0626508815

