Complaints page
It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@samako.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
Do you want to return or exchange your item?
Click on the link below and you will be redirected to our returns portal.