Complaints page
. It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by emailing to info@samako.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. It is also possible for consumers in the EU to submit complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
Do you want to return or exchange your item?
Click on the link below and you will be redirected to our return portal.
