Troubleshooting
Is something not going as expected? Below, you’ll find what you can do in each situation. If you can’t work it out, we’ll solve it together.
My product is defective or damaged
Check your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can resolve the issue for you right away.
We offer a 100% money-back guarantee if the product is defective or damaged.
I don't know where my order is
As soon as your order is ready for shipment, you will receive a Track & Trace code. The Track & Trace will keep you informed of any delays. Check the status in our tracking portal.
Please note: if your package is in transit, you must wait until it arrives and return it before you receive a refund.
I entered the wrong address. What should I do now?
Orders containing products that are in stock are generally processed within a few hours. To change your address, please send us an email as soon as possible to info@samako.nl with your correct address details. Our employees will do their best to update the address in time. If this is not possible, we will work with you to find a suitable solution so that your products can still be delivered.
It hasn't been resolved yet
Send us an email at info@samako.nl, and we will be happy to assist you further. We receive a large number of emails. If you want to receive a quick response, include your order number and clearly describe the problem.
Any questions?
We’re happy to help.
Our team is ready to help. Get in touch, and we’ll solve it together.
