Returns & Cancellations
Not completely satisfied? No problem! You can simply return your item—even if you have used it.
Returns
We believe it is important that you can experience Samako's quality for yourself. We stand fully behind our products, which is why you may use them for 30 days. Still not satisfied? No problem, you can simply return the item—regardless of whether it has been used.
Would you like to return or exchange an item because of a defect? Just send an email to info@samako.nl and our staff will be happy to assist you. In some cases, a defective device does not need to be returned.
Cancellation
You can cancel your order free of charge as long as it has not yet been shipped. Cancel through our returns portal: register the order there as a cancellation, and it will be processed at no extra cost.
Has your item already been shipped? Then use the same returns portal to easily send it back for a full refund.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an email). You can reach us at info@samako.nl or by post: Samako Cleaning, Laanenderweg 17, 1812 PW Alkmaar, Netherlands.
You must return the goods no later than 14 days after notifying us to: Monta Breda, Zoete Inval 4, 4815 HK Breda, Netherlands. You bear the direct costs of returning the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to sealed goods that are unsuitable for return for reasons of health protection or hygiene and whose seal was broken after delivery. This applies in particular to cleaning products and liquids. The right of withdrawal applies exclusively to consumers; businesses do not have a right of withdrawal.
Refunds
We will notify you as soon as we have received your return and inform you about the refund. If approved, you will automatically receive a refund within 7 business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 7 business days have passed since we approved your return, please contact us.
Any questions?
We’re happy to help.
Our team is ready to help. Get in touch, and we’ll solve it together.
