Is your question not listed? Below you’ll find the latest practical answers and how to file a complaint with us.
In which currency do I see the prices on the site?
All prices are in EURO.
I have a question that hasn't been answered
Absolutely, we're here to help you make your home beautiful! Send us an email at info@samako.nl, and we'll be happy to assist you. We receive a large number of emails. If you want to receive a quick response, include your order number and clearly describe the problem. Thank you.
Submit a complaint
Something may always happen that doesn't go exactly as planned. We recommend that you first bring complaints to our attention by emailing info@samako.nl.
If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur.
Consumers in the EU can also submit complaints via the European Commission's ODR platform. If your complaint is not already being handled elsewhere, you are free to submit it there.
Any questions?
We’re happy to help.
Our team is ready to help. Get in touch, and we’ll solve it together.
