Ordering & Delivery
Great that you’re taking a look here! We understand that you want to be sure about how ordering and delivery work. Don’t worry, we’ll make it as easy as possible for you!
Shipping times
- Netherlands/Belgium: Orders placed before 11:00 p.m. are shipped the next business day.
- Germany: Delivered within 2–3 business days.
- The rest of Europe: Delivered within 3–5 business days.
Please note: shipments are made on business days only. No orders are shipped on weekends.
Shipping costs
- Shipping is free on orders over €50.
- For orders below this amount, shipping costs are €6.75.
Track your order
After placing your order, you will immediately receive a confirmation email. Once your order has been packed and is ready for shipment, we will send you a Track & Trace code so you can track exactly when your package will be delivered. Track & Trace will keep you informed of any delays.
View our tracking portal here to stay fully informed about the status of your order.
Delivery
Your order will be delivered by PostNL or DHL. If you are unable to accept your order, the postal service will leave it with a neighbor or at a nearby pickup point so you can collect it later. Keep an eye on the T&T for this.
I entered the wrong address. What should I do now?
Orders containing products that are in stock are generally processed within a few hours. To change your address, please email us as soon as possible at info@samako.nl with your correct address details. Our staff will do their best to update the address in time. If this is not possible, we will work with you to find a suitable solution so that you can still receive your products.
Any questions?
We’re happy to help.
Our team is ready to help. Get in touch, and we’ll solve it together.
